Online Payment Terms and Conditions for Outstanding Invoices

These terms and conditions (“Online Payment Terms’) set out the terms of online payment of outstanding invoices available for payment on myZIM Platform portal (“Portal”). These Online Payment Terms are subject to the general terms and conditions governing the use of myZIM (the “myZIM Terms”). However, in the event of any inconsistency or contradiction between the myZIM Terms and these Online Payment Terms, these Online Payment Terms shall prevail with respect to the online payment of outstanding invoices.

1. Acceptance of Terms
These Online Payment Terms govern the use of the online payment portal provided by ZIM Integrated Shipping Services Ltd. and its subsidiaries ("Company" or “ZIM”), including, but not limited to, ZIM American Integrated Shipping Services Company, LLC., ZIM Integrated Shipping Agencies (HK) Limited, ZIM Integrated Shipping (CANADA) Co Ltd and ZIM Integrated Shipping Services (Australia) PTY Ltd. for the payment of outstanding invoices issued by ZIM in consideration for services rendered . By accessing and using the Portal to remit payment, you, on behalf of the customer entity ("Customer"), acknowledge that you have read, understood, and agree to be legally bound by these Terms.

2. Scope and Applicability
These Terms apply exclusively to payments made through Portal for outstanding invoices issued by the Company for services rendered. These Terms supplement any existing service agreement or other contract between the Company and the Customer. In the event of a conflict, the terms of the primary agreement shall prevail, except where these Terms address the specific mechanics of online payment.
These Online Payment Terms do not derrogate from your obligation to pay outstanding invoices in accordance with your online booking terms and conditions or your service agreement with ZIM. Other than as specified in Section 3, by making the payment online, you hereby agree and acknowledge your obligation to make the payment of the invoice in the manner and amount as specified on the Portal, including any additional fees, taxes and other charges as may apply, and further confirm and acknowledge that you have been provided with all relevant company information relevant to your service, including a copy of your booking, details of your booking, contact information, and customers’ support.

3. Invoice Dispute
Should you wish to dispute any charge on an invoice, you can create a dispute request through myZIM platform, or through connecting directly with the customer service team in each location. The Company will investigate the dispute and communicate its findings. Use of the Portal to pay a disputed amount does not constitute a waiver of the Customer's right to contest the charge, provided the formal dispute process has been followed.

4. Payment Methods
The Company accepts the following payment methods through the Portal:

Credit Cards (Visa, MasterCard, American Express)
Debit Cards
Automated Clearing House (ACH) direct debit from a U.S. bank account
Electronic bank transfers
E-wallets
Any additional methods listed on our payment page

The Company reserves the right to modify the list of accepted payment methods at any time without prior notice. All payments must be made in the currency specified on the invoice. Customer is responsible for any fees charged by its bank or card issuer.

5. Payment Authorization
By submitting payment details, you confirm:
a. You are authorized to make the payment on behalf of the customer, and you are authorized to use the selected payment method.
b. All information provided is accurate and complete.

6. Due Dates and Payment Processing
Payment for an outstanding invoice is due on or before the date specified on the original invoice. Use of this Portal does not extend the payment due date. Payments are processed through a third-party payment gateway. A payment is considered received by the Company only upon the successful clearing and settlement of funds into the Company's account. A digital receipt will be issued upon successful transaction submission, but this does not constitute final receipt of funds.

7. Fees and Surcharges
a. Additional fees and charges – to the extent permitted by law, an additional fee and/or charge may apply to a Payment Method available on the Portal. Any such fee/charge will be disclosed before you provide a payment authorization. Should you elect not to pay the additional fee/charge as specified for a certain payment method, you may either select an alternative payment method available on the Portal or avoid authorizing the payment using the Portal altogether.
Please note: To avoid additional fees, customers may pay the invoices through a regular bank transfer (instead of the myZIM Portal).
b. Any applicable taxes or duties will be added to the total amount.

8. Refunds of payments
a. All payments made for outstanding invoices through the online portal are considered final and non-refundable.
b. A refund may be deemed applicable only in the following verified situations:

Overpayment: Any amount paid that is in excess of the total due on the specified invoice.
Duplicate Payment: The same invoice is paid twice or more for the same outstanding charge.
Billing Error: A payment is made against an invoice that ZIM subsequently confirms contains a material calculation error, resulting in an overcharge to the customer.

Post-Payment Credit: ZIM will issue a credit note that applies to an invoice that has already been paid in full, and may elect, in its sole discretion, to issue the credit via the Portal or not.
c. Refund requests should be submitted as an invoice dispute in accordance with clause 3 above. The request must contain the legal name and account number of the paying entity, the invoice number to which the refund request pertains, clear proof of payment, including transaction confirmation number, date and amount, a detailed written explanation of the grounds for the refund request and all relevant supporting documentation.
d. ZIM shall not be obligated to process any request that is incomplete or submitted after the ninety (90) day period has lapsed. All refund requests shall be subject to a thorough investigation and verification process by ZIM, and ZIM reserves the right to approve or deny any refund request in its sole and absolute discretion. Unless otherwise required by law, please allow up to sixty (60) business days for the review and processing of a refund request from the date of receipt of a complete submission.
e. Other than in case of a post payment credit in Section (b) above (according to which ZIM may elect the form of the credit note per its sole discretion), approved refunds will be credited back to the original method of payment whenever feasible. If a refund to the original payment method is not possible, the refund will be issued via bank transfer or as credit to the customer's account to be applied against future invoices, at ZIM's discretion.
f. Refunds will be processed in the same currency as the original transaction. ZIM shall not be liable for any losses incurred due to currency exchange rate fluctuations or any fees charged by third-party banks or payment processors in connection with the refund transaction.

9. Security and Compliance
The Company is committed to ensuring the security of your payment information. All online payment transactions are processed through a secure, PCI-DSS compliant third-party payment processor. The Company does not store full credit card or bank account numbers on its servers. By using the Portal, you acknowledge that the transmission of information over the internet may not be completely secure and agree that the Company shall not be liable for any security breaches of the third-party processor.
Further, the processing of the invoice online payment requires the transfer of certain payment information, which may at times include personal information. Any personal information which may be collected by the Company shall be processed in accordance with ZIM’s Data Protection Policy.