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Trace Shipment

Please insert any of the following reference numbers:

B/L, Booking or container number as it appears B/L.
B/L number should start with ZIMU followed by 3 A/N letter followed by 6-9 numbers (for example ZIMUBCN123456).
A booking number must have A/N characters only.
A container number must have 4 A/N followed by 6 to 7 digits (for example ZCSU1234567).

BL, Booking, Container reference numbers
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Please enter Booking, B/L or Container number.
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Privacy Policy

ZIM Integrated Shipping Services Ltd. ("ZIM") is committed to protect the privacy of users who access this Website (the "Website"). This Privacy Policy Statement (the "Privacy Policy") explains the types of information ZIM gathers and what it does with it.

  1. Personally Identifiable Information ("PII")
    1. ZIM does not request or require any information from anonymous visitors who access the Website. ZIM collects PII (as defined below) only from such users who have registered on the Website ("Registered Users"). The registration forms used for accessing the interactive features may require for users to provide certain PII (as defined below). For the purpose of this Privacy Policy the term "PII" means any information provided by you to ZIM or obtained through the use of the Website which might reasonably be used to specifically identify you and may include, but not limited to, name, address, email, phone number, profiles IDs, title, company name, and geography email.
    2. ZIM uses the PII for (i) personal identification, (ii) to allow ZIM to contact you for customer service, if necessary, (iii) to make improvements to the materials and/or products and/or services offered on the Website, and (d) to enable Registered Users efficient access to features, functions, promotions, products and services made available through the Website.
    3. By registering as a Registered User, you agree and consent that the contact details you provided may be used for confirming your member registration as well as confirmations for other services you transact with ZIM on-line. In addition, ZIM may use such PII (i) for the purposes listed in Section 1.2 above; (ii) for demographic profiling, statistical analysis, to conduct surveys and similar marketing activities; (iii) to investigate violations of either its Privacy Policy, the Website Terms; and (iv) to notify Registered Users about important changes to the Website or promotions or opportunities. You also acknowledge that by Registering as a Registered User you also provide your explicit, written, advance permission to ZIM to provide you, from time to time, with commercial marketing materials. You may at any time unsubscribe from receipt of these messages by following the "unsubscribing" process within the particular message.
  2. Non-Personal Information
    ZIM collects non-personal information such as IP addresses during your use of the Website to record the frequency and scope of your use of the Website, the sections that you visit, information that you read and to help diagnose problems with our server and to identify ways of making the Website and your use better. This information is not linked to PII.
  3. Use of Digital Identifiers
    ZIM may use Digital Identifiers (as defined below), amongst others, for tracking activities, identification, security and/or the user characteristics. No PII is collected by use of Digital Identifier. "Digital Identifier" means Cookies or Web Beacons, where "Cookie" means information that a website puts on your hard disk so that it can remember something about you at a later time (more technically, it is information for future use that is stored by the server on the client side of a client/server communication); and "Web Beacons" means a transparent image that enables ZIM to count page views and to retrieve information from the Cookies ZIM saved on your computer.
  4. Security
    1. ZIM employs industry standard security measures to ensure the security of data it collects. Any data that is stored on ZIM's servers is treated as proprietary and confidential. ZIM maintains an internal security policy with respect to the confidentiality of your data. While ZIM has taken measures to protect information it collected, please know that (i) no computer system is immune from intrusions; and (ii) information provided through the Website may need to pass through many systems in order to be processed. Therefore, ZIM cannot guarantee the absolute security or confidentiality of information provided in connection with the use of the Website.
    2. You are responsible for maintaining the confidentiality of any user ID as well as any account number, account name or passwords, if applicable, for the services you utilize through the Website.
  5. Links to Other Websites
    ZIM has established relationships with various service providers whose services are available to you from the Website or from websites that are linked to the Website or websites who support ZIM by providing services which are transparent to you. Typically, these providers offer services that ZIM customers might find useful, such as those that can be used in conjunction with ZIM services and products. In order to use those services, you may be required to provide PII to the various service providers. Unless expressly provided to the contrary, PII that you provide, while you are visiting a provider's website, will be subject to the terms and privacy policy posted of such provider and personal information that you provide while on this Website in conjunction with a provider's service will be subject to this Privacy Policy. You should be aware that our agreements with certain service providers often provide that they will share with ZIM PII collected from you. In such instances, ZIM may use this information in a manner consistent with this Privacy Policy.
  6. Provision of Information to Others
    Other than as described in this Privacy Policy or as otherwise specifically communicated with you by ZIM, ZIM does not publish, share, trade, sell or otherwise disseminate any of the information or data registered or provided to ZIM to any third party, except where law, court order, or governmental authority requires or based upon the good faith belief that disclosure is necessary including, without limitation, to protect the rights of ZIM when it has reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with its interests, rights, property or causing harm to third parties. In addition, ZIM may use third party partners to manage the Website and may share your information with those third party partners, as part of such services and subject to strict non use and confidentiality obligations by such service providers.
  7. Data Retention
    ZIM does not retain information longer than required to provide the services and for reasonable business needs or as required by law.
  8. Revision
    ZIM may alter, update or otherwise change this Privacy Policy at any time to reflect material changes in the way ZIM uses your information. Any such changes will be posted on this page. You should periodically check this Privacy Policy to review the current terms and guidelines applicable to your use. Your continued use of the Website following the posting of such changes will indicate your full acceptance of those changes.

Contact Us:  If you have questions about this Privacy Policy, please send us an e-mail to: If you believe that ZIM has not complied with this Privacy Policy or you have other related inquiries or concerns, you may write to ZIM at the following address:

ZIM Integrated Shipping Services Ltd.

9 Andrei Sakharov St.
"Matam" - Scientific Industries Center
P.O.B. 1723
Haifa 31016

​ZIM Integrated Shipping Services Ltd is one of the leading carriers in the global container shipping industry. ZIM operates a modern fleet and a network of shipping lines offering cargo transportation services on all major global trade routes, supported by the company's local offices and representatives around the world.

© ZIM Integrated Shipping Services Ltd. | All rights reserved​​