accessibility mode
Chat with us Close
Chat with us Close
Contact Us
Skip to main content
    • Useful information
      • FAQ
      • SOLAS VGM FAQ
      • Personal Area FAQ
      • eZIM FAQ
      • eZ Quote FAQ
      • Draft B/L FAQ
      • ZIM Shipping Containers
    • Contact Us
    • Careers
    • Canada
    • English
      • עברית
      • 简体中文
      • 繁體中文
      • 한국어
      • Türkçe
      • Português
      • Español
      • Русский
      • Italiano
      • Українська
      • Français
  • Login to myZim logo
Go to website homepage
  • Services
    • Cargo Services
      • Dry Cargo
      • Reefer Cargo
      • Project Cargo
      • Inland Transport
      • Car Carrier Service
    • Digital Services
      • myZIM Personal Area
      • eB/L Service
      • ZIMonitor
      • eZIM
      • Draft B/L
    • Shipping Trades
    • Asia - Africa
    • Asia - America
    • Asia - Europe
    • Asia - Oceania
    • Asia - South America East Coast
    • Intra America Caribbean
    • Intra Asia
    • Intra Mediterranean And Black Sea
    • Mediterranean - North America
    • Mediterranean - North Europe
    • Mediterranean - South America East Coast
    • Far East Africa Express Line (FAX)
    • Far East Africa Express Line II (FA2)
    • Far East To South Africa Express (SA1)
    • Far East To South Africa Express II (SA2)
    • India East Africa Express (IAX)
    • Kenya Express (KYX)
    • Tanzania Express (TZX)
    • ZIM North Pacific (ZNP)
    • ZIM Sea-Usec Xpress (ZSE)
    • ZIM Ecommerce Xpress (ZEX)
    • ZIM Ecommerce Xpress Baltimore (ZXB)
    • ZIM Big Apple (ZBA)
    • ZIM Container Service Pacific (ZCP)
    • ZIM New Frontier (ZNF)
    • ZIM Seven Star Express (Z7S)
    • ZIM Sunny Atlantic Express (ZSA)
    • ZIM Us Gulf Central China Xpress (ZGC)
    • ZIM Us Gulf South China Xpress (ZGX)
    • Car Carrier Line (VEC)
    • ZIM Med Isc (ZMI)
    • ZIM Mediterranean Premium Service (ZMP)
    • China Australia 2nd Express (C2A)
    • China Australia Express (CAX)
    • New Zealand To Australia Service (N2A)
    • Thailand Fremantle Express (TFX)
    • Asia South America East Coast (ASE)
    • North China Brazil (NCB)
    • Camex Feeder (CME)
    • Canada Feeder Express (CFX)
    • Caribbean Express Feeder (CFE)
    • Central America Caribbean Service (CCS)
    • Central America ZIM (CAZ)
    • East Caribbean Express (EC1)
    • Guaranao Maracaibo Express (GMX)
    • Gulf Brazil Service (GBS)
    • Gulf South America Service (GSA)
    • Guyana Soca Express (GSE)
    • Haiti Feeder (PAP)
    • Kingston East Caribbean Service (KEC)
    • Lesser Antilles Guyana (LAG)
    • Manaus-Pecem Express (MPE)
    • Mexico Central America Express (MXC)
    • Montego Bay - Cayman Express (MCX)
    • Montego Bay - Haiti Express (MHX)
    • Netherland Antilles Express (NAX)
    • North South Express (XNS)
    • Pacific Americas Express (PAX)
    • Trinidad-Barbados Express (TBE)
    • Venezuela Express (VEX)
    • Venezuela Line (VEL)
    • West Coast Central America (WCA)
    • ZIM Colibri Express (ZCX)
    • Bangladesh Thailand Service (BTS)
    • China India Express I (CI1)
    • China India Express III (CI3)
    • China India Express IV (CI4)
    • China India Express Service (NIX)
    • China Indonesia Service (CTI)
    • China Malaysia Service (CM1)
    • China Philippines Line (CP1)
    • China Thailand Service (CTV)
    • China VIetnam Express Line (CVX)
    • China West India Express (CWX)
    • China Philippines Express (NPX)
    • China Thailand VIetnam III (CT3)
    • Chittagong Malaysia Express Line (CMX)
    • Gulf Express (GGX)
    • India VIetnam Express (IVX)
    • Indonesia Thailand Express (ITS)
    • Kolkta Chittagong Express Shutle (GKC)
    • Korea Express (KRX)
    • Maldives Service (MVS)
    • Vehicle Carrier Service 1 (VE1)
    • VIetnam Malaysia Service (VMS)
    • VIetnam Thiland Strait Express (VTS)
    • Adriatic Egypt Service Line (ADE)
    • Black Sea Express (BSX)
    • Black Sea Express 2 (BS2)
    • Constanta Marport Feeder (CKF)
    • Constanta Marport Feeder 2 (CK2)
    • East Med Shuttle (EMS)
    • Greece Internal Express (GIX)
    • Haifa Alexandria Feeder (HAF)
    • Haifa Limassol Line (HFL)
    • Izmir Marmara Servie (IMS)
    • Levant - Black Sea Express (LBX)
    • Levante Express (LEX)
    • Marport Thessaloniki Piraeus (MSP)
    • Poti Turkiye Feeder (PTF)
    • Piraeus - Poti Shuttle (PSS)
    • Piraeus Durres Feeder (GAX)
    • Piraeus Istanbul Black Sea 1 (PB1)
    • Piraeus Limassol Express Service 2 (PLE)
    • Piraeus Varna Service (BSM)
    • Port Said - Ashdod Shuttle (PAS)
    • Spain East Med (SEM)
    • Spain Turkey Express (STX)
    • Spain Turkey Express 2 (ST2)
    • Turkey Levant Service (TLS)
    • Turkey Levant Service 2 (TL2)
    • Turkey Poti Service (TPS)
    • Turkey Poti Service 2 (TP2)
    • Turkiye Black Sea Express (TBX)
    • Turkiye Egypt Express Sevice (TEX)
    • Turkiye Varna Service (TBS)
    • Tyrrhenian Container Line (TYR)
    • Wmed Black Sea Feeder (WBS)
    • Mediterranean Gulf Express (MGX)
    • ZIM Container Italy Service (ZCI)
    • ZIM Container Service Atlantic (ZCA)
    • ZIM Container Turkiye (ZCT)
    • Italy Feeder Line (IFL)
    • Spain Morocco Feeder Line (SMF)
    • South America Mediterranean Ser. (SAM)
    Close
  • Schedules
    • Point to Point
    • Schedule By Vessel
    • Schedule by Port
    • Schedule by Line
    • Trades
    • ETA for EU24 Vessels
    • Schedules
    Close
  • Tools
    • Track a Shipment
    • Request a Quote
    • Booking & Shipping Instructions
    • eCommerce Partners
    • Local Charges
    • Country Requirements & Regulations
    • Demurrage & Detention Tariff
    • Demurrage & Detention Calculator
    • Tariff Calculator
    • ECOData
    • eContainer
    • US Inland Tracing Status
    • US Land Transportation Tariff
    • SOLAS VGM
    • VGM Bulk Upload
    • Tare Weight Inquiry
    Close
  • About ZIM
    • The Z Factor Spirit
    • Our History
    • Vision & Values
    • Management
    • Board of Directors
    • Careers
    • Exceptional Customer Experience
    • Powered by Our Customers Approach
    • ESG & Compliance
      • Environment
      • Social
      • Governance
      • Used Containers for Sale
    Close
  • Investors
    • Overview
    • News
    • Events & Presentations
    • Stock Information
    • Financials
    • Corporate Governance
    • Resources
    Close
  • Media & Updates
    • News
    • Customer Advisory
    • Shipping News (Regulations)
    • ZIM Blog
    • Reefers Blog
    • ZIM On Social Channels
    • Media Relations
    • Pre IPO Reports
    • Canada News & Updates
    Close
  • Contact

    Quick Find Contact

    Local Contacts
    Canada Contacts
    Search by country
    • Africa (11)
    • Americas (35)
    • Asia & Oceania (19)
    • Europe (27)
    Contact by topic
    Contact ZIM
    Close

Select another country

Africa Americas Asia & Oceania Europe
  • Benin
  • Egypt
  • Ghana
  • Ivory Coast
  • Kenya
  • Morocco
  • Nigeria
  • Senegal
  • South Africa
  • Tanzania
  • Togo
  • Argentina
  • Aruba
  • Barbados
  • Belize
  • Bermuda
  • Bolivia
  • Brazil
  • Canada
  • Chile
  • Colombia
  • Costa Rica
  • Curacao
  • Dominican Republic
  • Ecuador
  • El Salvador
  • Grand Cayman
  • Grenada
  • Guatemala
  • Guyana
  • Haiti
  • Honduras
  • Jamaica
  • Mexico
  • Nicaragua
  • Panama
  • Paraguay
  • Peru
  • Puerto Rico
  • ST. Lucia
  • ST. Vincent And The Grenadines
  • Suriname
  • Trinidad and Tobago
  • U.S.A.
  • Uruguay
  • Venezuela
  • Australia
  • Cambodia
  • China
  • Georgia
  • Hong Kong SAR, China
  • India
  • Israel
  • Japan
  • Jordan
  • Korea
  • Myanmar
  • New Zealand
  • Philippines
  • Singapore
  • Sri Lanka
  • Taiwan, China
  • Thailand
  • Turkiye
  • Vietnam
  • Albania
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Ukraine
  • United Kingdom
Close Close
  • myZim logo
  • image description
Up Close
  • Services
    • Cargo Services
      • Dry Cargo
      • Reefer Cargo
      • Project Cargo
      • Inland Transport
      • Car Carrier Service
    • Digital Services
      • myZIM Personal Area
      • eB/L Service
      • ZIMonitor
      • eZIM
      • Draft B/L
      • Mobile Application
  • Schedules
    • Point to Point
    • Schedule by Vessel
    • Schedule by Port
    • Schedule by Line
    • Shipping Trades & Lines
    • ETA for EU24 Vessels
    • Schedules
  • Tools
    • Track a Shipment
    • Request a Quote
    • Booking & Shipping Instructions
    • eCommerce Partners
    • Local Charges
    • Country Requirements & Regulations
    • Demurrage & Detention Tariff
    • Demurrage & Detention Calculator
    • Tariff Calculator
    • EcoData Calculator
    • eContainer
    • US Inland Tracing Status
    • US Land Transportation Tariff
    • Non-US Land Transportation Tariff
    • SOLAS VGM
    • VGM Bulk Upload
    • Tare Weight Inquiry
  • About ZIM
    • The Z Factor Spirit
    • Our History
    • Vision & Values
    • Management
    • Board of Directors
    • Careers
    • Exceptional Customer Experience
    • Powered by Our Customers Approach
    • ESG & Compliance
      • Environment
      • Social
      • Governance
      • Used Containers for Sale
  • Investors
    • Overview
    • News
    • Events & Presentations
    • Stock Information
    • Financials
    • Corporate Governance
    • Resources
  • Media & Updates
    • News
    • Customer Advisory
    • Shipping News (Regulations)
    • ZIM Blog
    • Reefers Blog
    • ZIM On Social Channels
    • Media Relations
    • Pre IPO Reports
    • Canada News & Updates
  • Contact
    • Local Contacts
      Canada Contacts
    • Search by country
      • Africa (11)
      • Americas (35)
      • Asia & Oceania (19)
      • Europe (27)
    • Contact by topic
      Contact ZIM
  • Useful information
    • FAQ
    • SOLAS VGM FAQ
    • Personal Area FAQ
    • eZIM FAQ
    • eZ Quote FAQ
    • Draft B/L FAQ
    • ZIM Shipping Containers
  • Contact Us
  • Careers
  1. Home Page
  2. About ZIM
  3. Exceptional Customer Experience

Exceptional Customer Experience

poster-image

To view this video please enable JavaScript, and consider upgrading to a web browser that supports HTML5 video

TEVA

Teva Pharmaceutical Industries is the world's largest producer of generic pharmaceuticals.

Medications require specific storage temperatures, which must be maintained during all transport stages. ZIM and Teva collaborated to develop the innovative ZIMonitor, an advanced monitoring technology with real-time alerts and a 24/7 human support network.

From shipping solutions supporting regulatory demands, to choosing the right ports and reducing deviation costs - we make sure our customer is at the center and receives our personal touch.

Watch Boris Belenky, Head of Logistics Operations, IL Region, recount the special working connection between Teva and ZIM.

poster-image

To view this video please enable JavaScript, and consider upgrading to a web browser that supports HTML5 video

Selcuk Gida

Decades of serving small and medium enterprises like Selcuk Gida from Turkey, help us establish a business partnership for the long run. Our aim is to provide our customers with fast and efficient transit times, the right equipment, and to provide agile, customized solutions to any need. We accomplish all this and more with our customer-centric approach and personal touch.

 

poster-image

To view this video please enable JavaScript, and consider upgrading to a web browser that supports HTML5 video

Mehadrin & Galilee

In today’s ever changing digital world, ZIM is always on the lookout to provide customers with the most innovative solutions. It’s the powerful mix of technology, creativity, and dedication that makes up ZIMonitor – a game changer in the industry.

With state of the art controlled-atmosphere containers, we’re here to ensure any sensitive produce is in safe hands. Here’s a close look at how leading global avocado exporters count on ZIM as a strong and reliable partner!

poster-image

To view this video please enable JavaScript, and consider upgrading to a web browser that supports HTML5 video

Eternity

Our long-term relations with customers like Nicolas Portenza, President of Eternity Ltd., Mexico, are based on mutual trust and support, as we strive to provide reliable service, advanced digital tools, agile response to changing conditions and extra mile support – all part of our famous personal touch, customer-centric approach!

poster-image

To view this video please enable JavaScript, and consider upgrading to a web browser that supports HTML5 video

Aseco

For SME Customers like Vivian Perez from Aseco, a Mexican Freight Forwarder, It is ZIM team’s ability to provide high level, reliable service and to always have a person to talk to that makes all the difference!

poster-image

To view this video please enable JavaScript, and consider upgrading to a web browser that supports HTML5 video

SOMA

SOMA is a one-stop logistics & trading solutions company with expertise in pharmaceutical and steel cargo, both types requiring special care during transport.

When standard shipping solutions fall short, ZIMonitor provides a reliable solution, throughout the sensitive cargo's journey, from pickup to delivery. In addition, ZIMonitor teams are available 24/7 to address any concerns or issues which may arise during the voyage, monitoring the cargo providing real-time data to the customer.

  • Facebook
  • Twitter
  • Linkedin
  • Whatsapp
  • Print Print
  • Email Email

News

  • Customer Advisory
  • News
  • Shipping News (Regulations)

About ZIM

  • Shipping Trades & Lines
  • Cargo Services
  • Digital Services
  • Whistleblower
  • Investors

Help

  • FAQ
  • SOLAS VGM FAQ
  • Personal Area FAQ
  • eZIM FAQ
  • Quotation Terms and Conditions
  • Booking Confirmation Clauses
  • B/L Terms & conditions
  • Sea Waybill
  • ZIM Shipping Containers
  • Country Requirements & Regulations

Contact Us

  • Global Network
  • Contact Us
  • Careers
  • IR Contact
  • Used Containers for Sale

Useful Tools

  • Tariff Calculator
  • SOLAS VGM
  • Demurrage & Detention Tariff
  • Local Charges

Call Center

  • +18444545072
  • ca.service@zim.com
  • Facebook
  • LinkedIn
  • YouTube
  • Instagram
  • Twitter
  • Vimeo
  • Glassdoor
  • App store
  • Google Play

ZIM Integrated Shipping Services Ltd. is one of the leading carriers in the global container shipping industry. ZIM operates a modern fleet and a network of shipping lines offering cargo transportation services on all major global trade routes, supported by the company's local offices and representatives around the world.

© 2018 ZIM Integrated Shipping Services Ltd. | All rights reserved

沪ICP备13011253号-2

 

 

 

  • Terms of Use
  • ZIM Cookies and Tracking Policy
  • Data Protection Policy
  • Accessibility Statement
  • Sitemap
Track Shipment
  • Schedules
  • Booking & SIBooking & SIBooking & SI
  • Request QuoteRequest QuoteRequest Quote
Up
Track Shipment
  • Schedules
  • Booking & SI
  • Request Quote
Up

Hey, we remember you!

On your previous visit, you saved this form for a later use. Would you like to load the details from your saved form?

Start Clear
Load Saved Form

Hello.

Form saved successfully. Click OK to continue.

Welcome to ZIM

Some of our features may not be working at their best in Internet Explorer and we will stop supporting this browser in the near future. For better user experience please use Google Chrome or Microsoft Edge browsers.