FAQ Area Personal
What is myZIM?
ZIM’s Personal Area, myZIM, unites under one digital platform all of the customer’s shipments, including relevant documents, invoices, notifications and more. Using myZIM, Customers will have quick and easy access to their information, 24/7. They can choose services they require, track their cargo and receive notifications according to their specific needs and definitions.
In order to connect and work in myZIM, the Customer is required to complete a short digital registration process.
How can I register to myZIM?
Registration is quick and simple! Just click here and come aboard!
Why register to myZIM?
Companies using myZIM will benefit from effective management of their Import/Export documentation, follow-up of their shipments 24/7 and connection to their information via their mobile devices. In addition, notifications about their cargo is sent by email or SMS, according to their specific needs and preferences. In addition, you will have the option to edit or approve your draft BL online.
What includes the registration process to myZIM?
The Customer will need to provide basic registration information and a Company Official will approve it and digitally sign a Digital Services Agreement (DSA) on behalf of his company. Once the request is confirmed, the Customer’s Administrator (Admin) will receive a welcome email with details on how to log into the system. The process is quick, user-friendly and completely digital.
What is the role of the Administrator?
The Admin is the Customer’s main user and is responsible to manage the Customer’s users in the system, define their permissions, and have access to all of the company’s information in myZIM. Once the registration process is complete, the Admin will be the first user to log into myZIM.
What is the Digital Services Agreement (DSA)?
The Digital Services Agreement (DSA) is an agreement including terms and conditions applicable to all services provided via myZIM. The DSA is digitally signed by the Customer’s Company Official during the registration process.
What services are available on myZIM?
The services available on myZIM include Export Documentation (My Shipments, B/L Copy, Sea Waybill, Booking Confirmation, Draft BL) Import Documentation (My Shipments, Arrival Notice, Delivery Order), Finance (Copy of the Freight Invoice) and the Notification service. More services will be added soon.