Container Interchange Incentive Port of Los Angeles & Long Beach
Dear ZIM Customer,
In light of the continuing congestion at the Ports of Los Angeles and Long
Beach, ZIM Integrated Shipping Services will immediately implement a
Container Interchange Incentive payment in order to improve in cargo fluidity
and velocity in those ports.
An Interchange Incentive of $200 will be paid for each laden ZIM dry-van /
container removed from West Basin Container Terminal within four (4)
days after discharge (i.e., within Tariff Free Time). The Interchange Incentive
is effective for any pick-up on or after December 13, 2021; payment will be
made directly to the over-the-road haulier / trucker.
ZIM Integrated Shipping Services is committed to improving service to its
Customers and will continue to identify solutions that will help mitigate the
impact of market changes and congestion at the Ports of Los Angeles and
Long Beach. To that end, we also maintain a dedicated interchange lane for
pick-up of laden containers at West Basin Container Terminal and
truckers may make pick up appointments at the pedestal for ZIM Expedited
Cargoes (i.e., no pre-made appointment for pick-up is required).
A list of Frequently Asked Questions (below) provide details for hauliers /
truckers with respect to invoicing and payment processes related to ZIM’s
We appreciate your continued support and will keep you informed as
ZIM Integrated Shipping Services Ltd
Frequently Asked Questions:
Q. Who is eligible for the Incentive Fee?
A. All over-the-road hauliers / trucking companies pulling ZIM laden containers
from West Basin Container Terminal.
Q. What moves are eligible under the ZIM Container Interchange
A. Any laden dry-van / container designated for Merchant Haulage and
removed from ZIM’s terminal within 1 to 4 calendar days following discharge
from the carrying vessel.
Q. How will a trucker claim the fee?
A. Truckers will need to submit a monthly payment request / statement utilizing
the following template:
Point of Contact
Total Number of Containers:
Total Amount of Claim: USD$
Date of Discharge: --/--/----
Date of Out-gate: --/--/----
Requests for payment must be sent
to US_ContainerIncentive@us.zim.com within thirty (30) days of the last
calendar day of the previous month and include eligible moves from the prior
month only. Claims cannot contain container interchanges for multiple months
and may only be made once for any respective calendar month. Statements
received after the thirty (30) days from the end of the month will not be
processed nor eligible for the interchange incentive for that month.
Q. What else might a haulier / trucker do to ensure timely processing of a
A. Truckers should review if they have ever received payment from ZIM. If they
have not, they should complete and forward a Vendor form as soon as
Please note banking information/evidence is mandatory for
payment. Any external disbursement will be made by ACH.
Please include W9 Tax Form.
These forms should be submitted to: VENDORFILESETUP@us.zim.com
If not sent in advance, the forms should accompany the first incentive
claim. Please note that waiting to forward Vendor Set Up and W-9 forms until
submission of the first fee claim may result in delay of payment.
Please note, this advisory is forwarded as a courtesy. Details of US Tariff rates and surcharges, as
published, may be accessed at www.boterates.com (User: ZfreA6 Password: Access16!). For our data
protection policy, please visit https://www.zim.com/help/data-protection-policy.
*Arrival times may be subject to changes and cannot be guaranteed by the carrier, as also indicated in the Bill of lading Terms and Conditions.