The third update on the outbreak of Novel Coronavirus for North and South China
Dear Valued Customers,
We would like to provide you our latest update on the working hours of our China offices from Monday, February 17th.
Our Customer Service teams will be providing phone and email service on a reduced scale either onsite or via remote access.
Below are the working hours of our China offices:
South China Headquarters and Shenzhen office (also serving customers in Hong Kong, Guangzhou, Xiamen and Pearl River Delta locations): From Monday to Friday between 9:00-12:30 and 14:00-18:00
North China Headquarters and Shanghai, Ningbo, Qingdao and Tianjin offices: From Monday to Friday between 10:00 - 12:00 and 13:30-18:30 (adjusted during the period)
Dalian office: From Monday to Friday between 9:00 - 12:00 and 13:30 -17:30
Nanjing office: From Monday to Friday between 8:00 - 12:00 and 13:30 - 16:30 (adjusted during the period)
We will continue to monitor the situation closely across all ZIM offices in China and will keep you updated on any further development.
We thank you for your understanding and continued support.
ZIM Customer Service
*Arrival times may be subject to changes and cannot be guaranteed by the carrier, as also indicated in the Bill of lading Terms and Conditions.