Update on the outbreak of Novel Coronavirus in the United States
Dear Valued Customers,
We would like to provide you our latest update on the outbreak of Novel Coronavirus in the United States.
The ZIM Management Team is closely monitoring the situation as part of our strong commitment to ensure the safety of our employees, while working towards mitigating any possible impact on our customers’ operations.
Our Agency remains open and our teams will be available, on a reduced scale, which is why phone responsiveness may be impacted. We are making all efforts in order to maintain our regular service levels in supporting our customers business.
In order to allow us to work most effectively, we ask for your support in addressing your inquiries via E-mail for any non-critical matters.
We kindly ask you to send your inquiries to following addresses:
Booking Team: email@example.com
Export Customer Service Team: firstname.lastname@example.org
Documentation Team: email@example.com
Import Team: firstname.lastname@example.org
We will continue to monitor the situation closely and will keep you updated on any further development.
We thank you for your understanding and continued support.
ZIM Customer Service
*Arrival times may be subject to changes and cannot be guaranteed by the carrier, as also indicated in the Bill of lading Terms and Conditions.