System Maintenance:

• To run daily IT systems/communication/Local Systems-Business Applications smooth functioning.
• To solve abnormal cases timely and make system work smoothly & uninterruptedly.

IT Support:

• To support as a desk technician as remote/local for regional offices covering Europe and East Med countries for IT technical services, PC/Network/Mobile Support/Videoconference
• To Liaise with relevant SME (subject Matter experts) in HQ and Regional-IT and co-ordinate for all support for PC/network/IT Infra/Telephony
• To deploy images & disseminate IT and Security policies to the agency users and manage IT assets
• To Support Local Systems and Business Applications

Communications:

• To coordinate with HQ/Regional office IT teams.
• To support Europe and East Med users, handle remedy tickets/pc problems/tracing remedy status, etc.
• IT Agreement coordination and follow up.
• IT budgets submit/review/control.
• Communicate with various IT vendors & Telecom for purchasing/IT with IT PO created
• To support office renovations projects in IT Infra aspects.

IT Sundries:

• Include each hardware and most software.
• Install/Remove/Recheck/Repair/etc.…

•   Bachelor's Degree
•   At least 2-3 years’ experience
•   German: Fluent
•   English: Fluent
•   Any other European language: Benefit
•   Able to generate solutions to problems (analytical and logical reasoning skills)
•   Technician related Knowledge for PC imaging / Network / Systems support
•   Good communication and interpersonal skills, Flexible, Service oriented and Available
•   Can work in high efficiency, quick decision maker ; quick problem solving ability.
•   Self-motivated; teamwork skills and can work under pressure.