Main Purpose of the Role:
Generate profitable business for ZIM with a given portfolio of customers. Identify areas of growth and potential opportunities, constantly work to increase sales in designated areas of responsibility, and manage the defined sales process for assigned customers and prospects.
Main Tasks:
   Manage the sales process with potential and existing customers to maximize short and long term results
   Build, maintain and manage relationships with customers in the assigned portfolio
   Handle the sales process with customers by performing needs analysis, designing solutions and negotiating deals
   Identify and pursue opportunities for cross-sell and up-sell to existing customers
   Maintain direct contact (face-to-face) with customers on an ongoing basis according to visit plan
   Identify potential customer issues and solve them in collaboration with the sales team
   Deliver all sales presentations to key customers
   Qualify customers' sales potential and plan activities to increase share of wallet
   Identify and develop leads and new customers
   Evaluate activities and products of the competition and compare them with ZIM’s products
   Review market analysis to determine customer needs, contract terms and rates
   Analyze relevant customers for targeted sales campaigns and build a work plan to increase sales
   Communicate closely with trade and cross-functional teams on market intelligence, service updates, customer challenges and opportunities
   Follow and use sales best practice and tools
   Develop strategic and tactic sales plans to accommodate personal and corporate goals
   Build account plans for customers including: Account's short and medium term forecast, growth potential, needs assessment, proposed steps for growth
   Monitor and report sales goals/targets/KPIs in line with company’s objectives
   Forecast sales activities and set personal/company goals accordingly
This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
KPI's:
•   Sales targets
•   New account targets
•   CRM KPI’s
Competences:
1.   Problem solving - Identify and solve issues, both with customers and within ZIM. Predict potential problems and take proactive measures to prevent them
2.   Proactivity – Anticipate future needs, changes or problems and take actions accordingly
3.   Customer service approach (internal & external) - Be most attentive and response positively to customer needs on time. Cooperate with the customer in an effective and efficient manner that will make the customer perceive you as a partner
4.   Communication skills – Able to communicate well with customers, deliver core messages that are clear and understandable, and lead to action
5.   Business acumen - Understand market trends, define initiatives and find top-notch solutions


Requirements:
•   Academic education: Economics/ Business Management/ Marketing/ Logistics/ International Negotiation - preferred
•   Minimum 3 years of proven experience in sales or marketing position in FFW/ NVOCC/ shipping.
Sales Account management experience - preferred
•   Working experience in a local FFW/ global company/ shipping industry - preferred
•   Proficient in MS Office
•   Excellent control of country’s local language. Good control of English language (Speaking, reading and writing)