Demurrage and Freight Disputes
ZIM American Integrated Shipping Services LLC Detention, Demurrage, and Freight Disputes
Defining a Dispute
The following issues are subject to resolution through the Dispute Process:
- Errors in Freight Rates and/or other charges invoiced for transportation
- Errors in application of Demurrage or Detention Free Time or daily charges/rates
Please send your dispute via email to:
Disputeemail@example.com - Freight, Detention, and Rail Disputes.
US.firstname.lastname@example.org - Demurrage (in the Port only).
All disputes must be received by ZIM within 30 days from invoicing date; any disputes received thereafter will be rejected as Time Barred.
Information required to process disputes:
- Statement of Dispute (detailed description/ reason for Dispute; including a specific statement identifying the Dollar Amount of Dispute)
- Bill of Lading
- Container Number(s)
- Invoice Numbers(s) and Date(s)
- Equipment Interchange Receipt(s)
- Contract or Quote # - mandatory for Freight Disputes
- Any other Relevant documentation to support the dispute
NOTE: While the facts of each case may be different, please consider the following in filing your dispute:
Gate/Interchange Appointment Availability: Whether for the Terminal or Rail Ramp, when you receive Notice that no gate/ interchange appointments are available, a screen shot of that Notice, including a date/time stamp should be provided.
Vessel Schedules: If Vessel arrival either advances or delays, resulting in a change of Early Return date or affecting Free Time and Demurrage, the date of expected arrival and Early Return Date, along with the out-gate and in-gate interchange dates must be identified in the Statement of Dispute. Screenshot from terminal showing the trucker was unable to return the container, including precise date and time data supporting when the screenshot was taken, or email provided from the terminal showing working Early Return Date (ERD) dates have changed.
Free Time and/or Rate Dispute(s): documentation supporting the relevant contractual terms.
All dispute(s) must be submitted with a Customer Dispute Checklist; until all required documents are submitted to ZIM, your Dispute will not be considered “received” and no action will be taken.
The Customer Dispute Checklist form is attached below for your reference.
Our goal is to provide resolution of your dispute as quickly as possible. Kindly be informed after submission, the Dispute Team will require time to review your request. Please note that all disputes are different and in more complex cases we may require additional time to resolve the Dispute.
*Arrival times may be subject to changes and cannot be guaranteed by the carrier, as also indicated in the Bill of lading Terms and Conditions.