Second update on the outbreak of Novel Coronavirus in India
Dear Valued Customers,
We would like to provide you our latest update on the outbreak of Novel Coronavirus in India.
ZIM Management Team is closely monitoring the situation as part of our strong commitment to ensure the safety of our employees while working towards mitigating of any possible impact on our customers’ operations.
Our entire Teams in Mumbai, Delhi, North India and Cochin, are available and continue to provide phone and email service via remote support and making all efforts in order to maintain regular service level in supporting our Customers’ business, even ZIM offices are closed from March 23rd till March 27th according to the Local Government instructions.
Our entire Teams in Kolkata, Chennai, Tuticorin and Mundra will be providing phone and email service on a reduced scale either onsite or via remote access.
We will continue to monitor the situation closely and will keep you updated on any further development.
For customer queries, please approach the relevant Account Managers or our Customer Service Team.
We thank you for your understanding and continued support.
ZIM Customer Service
*Arrival times may be subject to changes and cannot be guaranteed by the carrier, as also indicated in the Bill of lading Terms and Conditions.