Perguntas frequentes eZIM
eZIM is ZIM’s E-Commerce platform, where Customers can place their Bookings and upload their Shipping Instructions via the ZIM WEBSITE. Using eZIM, Customers can easily submit and manage their orders with ZIM. Currently, the platform is supported in the following countries: India, Korea, Thailand, Vietnam, Singapore, and Israel. Many more countries are to be added during Q1/2020.
eZIM is an independent platform that will require you to register for it separately, with its own username and password
The Customer need to provide their contact details, the company’s name and address, and VAT Registration number, or Tax ID in specific countries.
If you are unable to log in, your registration may still be pending confirmation by your ZIM agency. If ZIM requires more information from you to complete your registration, we will contact you as soon as possible.
Under GDPR legislation, ZIM is not the owner of your Customers' Personally Identifiable Information (PII). This means that only an authorized Customer representative can instruct the ZIM team to process a GDPR Request.
Basic services includes creating a Booking and adding Shipping Instructions.
Currently, the system does not handle Hazardous Cargo or split bookings.
Assuming you were approved to register, your country’s origins are available.
All destinations, supported by ZIM, as listed on the ZIM website, are supported.
Currently containers include 20’ standard, 40’ standard, 40’ high cube, 20’ reefers, and 40’ reefers.
You can book as early as 4 weeks before the expected vessel departure. The latest you can book is up to 1 day prior to expected vessel departure.
Yes. It is mandatory for you to include the Contract or Quote number when the Booking is created, and Shipping instructions are sent.
Yes. eZIM includes a Commodity Code / Description lookup to easily help you find the required commodities for error-free submission. The commodity information is mandatory for the Shipping Instructions.
Yes. You are limited to 99 containers per booking.
Yes. Agreed credit terms will apply to your orders through eZIM.
Once you place an order, you should receive the Booking Confirmation within 2 hours, or less, during standard working hours (08:00-18:00). The confirmation will include your booking number and equipment pick-up locations. We will ensure that the goods are shipped at the port of loading.
ZIM provides Land Transportation. Enter the pickup details, in the designated fields, when you create the Booking in eZIM.
Booking amendments, including adding or removing the number of containers, adding or removing container types, change of destination, are handled only via email and not through the eZIM platform.
Yes. Uploading documents is easily performed on the platform.
Yes, there is feature called “Notes”. In fact, Customers must use notes for Pick and Return of Container(s) and anything else that is important to state, such as Free time for Demurrage, other references, etc.
This should be handled by sending an email to the Booking Office. You will receive a written Booking Cancellation form via email.
Yes. you can submit your Shipping Instructions, upload any documents, etc., and view them at any time in the system.
You can always communicate with one of our customer advisors using the live chat button on the bottom of the application during standard working hours (08:00-18:00).