Perguntas frequentes eZIM
eZIM is ZIM’s E-Commerce platform, where Customers can place their Bookings and upload their Shipping Instructions. Using eZIM, Customers can easily submit and manage their orders with ZIM.
eZIM is an independent platform that will require you to register for it separately, with its own username and password
The Customer need to provide their contact details, the company’s name and address, and VAT Registration number, or Tax ID in specific countries.
If you are unable to log in, your registration may still be pending confirmation by your ZIM agency. If ZIM requires more information from you to complete your registration, we will contact you as soon as possible.
Under GDPR legislation, ZIM is not the owner of your Customers' Personally Identifiable Information (PII). This means that only an authorized Customer representative can instruct the ZIM team to process a GDPR Request.
We offer submission of eBookings, eShipping Instructions, managing your contact list and more!
Assuming you were approved to register, your country’s origins are available.
All destinations, supported by ZIM, as listed on the ZIM website, are supported.
Currently containers include 20’ standard, 40’ standard, 40’ high cube, 20’ reefers, and 40’ reefers.
You can book as early as 4 weeks before the expected vessel departure. The latest you can book is up to 1 day prior to expected vessel departure.
Yes. It is mandatory for you to include the Contract or Quote number when the Booking is created, and Shipping instructions are sent.
Yes. eZIM includes a Commodity Code / Description lookup to easily help you find the required commodities for error-free submission.
The commodity information is mandatory for the Shipping Instructions and Bookings to US destinations.
Yes. You are limited to 99 containers per booking.
Yes. Agreed credit terms will apply to your orders through eZIM.
Once you place an order, you should receive the Booking Confirmation within 2 hours, or less, during standard working hours (08:00-18:00).
The confirmation will include your booking number and equipment pick-up locations. We will ensure that the goods are shipped at the port of loading.
Booking amendments, including adding or removing the number of containers, adding or removing container types, change of destination, are handled only via email and not through the eZIM platform.
Yes, there is feature called “Notes”. In fact, Customers must use notes for Pick and Return of Container(s) and anything else that is important to state, such as Free time for Demurrage, other references, etc.
This should be handled by sending an email to the Booking Office. You will receive a written Booking Cancellation form via email.
Yes. you can submit your Shipping Instructions, and view them at any time in the system.
You can always communicate with one of our customer advisors using the live chat button on the bottom of the application during standard working hours (08:00-18:00).
Yes, you can follow the journey of your shipment and key events are presented on your dashboard.
You will also be notified regarding the progress via email notifications.