ZIMonitor FAQ
What is ZIMonitor?
ZIMonitor is an innovative service offered exclusively by ZIM, allowing you to track, monitor and control your containers remotely. With a response team at your service 24/7, ZIMonitor provides total peace of mind and real-time intervention to prevent all kinds of damage. The service suits all types of sensitive or high value cargo, and allows for an unprecedented level of safety and protection.
Who is it for?
ZIMonitor is the ideal choice for all types of sensitive or high value cargo, including goods like food and medicine that require close attention and constant monitoring. It is available for both reefer and non-refrigerated containers, in addition to products that require cold treatment.
The system is particularly valuable for pharmaceutical shipments which are required to comply with GDP (Good Distribution Practice) and other strict regulations and protocols.
How does it work?
ZIMonitor employs the most advanced technology available in the market alongside ZIM’s professional teams, creating a comprehensive way to oversee sensitive cargo throughout transportation.
The ZIMonitor system sends data and real-time alerts at every shipping stage. It enables customers to control container settings remotely and ensures rapid professional intervention in ports, to prevent cargo damage. The alerts are sent via a user-friendly interface by text message (SMS) or email, according to customer preference, and ZIM's response team is available 24/7.
What alerts will I receive and what can I control remotely?
The system sends alerts when there are changes in a container's temperature or humidity, or when it detects unauthorized door opening. It also tracks the container's route via GPS, and sends an alert when the ship has traveled a certain distance away from its planned route.
Customers can modify or reset the container's settings, including transportation, from anywhere in the world.
What makes ZIMonitor better than other products on the market?
While other monitoring systems can alert you to problems, they do not offer any immediate solutions. ZIMonitor combines advanced technology and real-time alerts with an operational solution that includes remote control intervention and professional teams along the cargo route. These ZIM staff members are highly-trained, briefed in advance, and available 24/7 to deal with any problems or malfunctions. This ensures that whenever an alert is received, it can be attended to immediately. This can prevent costly damages to valuable cargo, which is an important advantage when it comes to negotiating insurance policies.
How much does this service cost?
The price depends on several factors, including the destination and volume (large volumes may qualify for reduced rates). Consult ZIM staff for more information.
