March 11^th, 2020

Dear Valued Customers,

We would like to provide you our latest update on the outbreak of Novel Coronavirus in Singapore.

ZIM Management Team is closely monitoring the situation as part of our strong commitment to ensure the safety of our employees while working towards mitigating of any possible impact on our customers’ operations.

ZIM Office remains open and our teams will be available to provide service either onsite

or via remote access.

We are doing all the efforts in order to maintain regular service level for supporting our

customers business.

Our working hours remain unchanged.

Monday to Friday between 9:00-13:00 and 14:00-18:00

We will continue to monitor the situation closely and will keep you updated on any further development.

For customer queries, please approach the relevant Account Managers or our Customer Service Team.

We thank you for your understanding and continued support.

ZIM Customer Service