This page provides information relevant to the assessment and collection of charges related to use of carrying equipment, including chassis, for cargoes moving through U.S. ports and interchanges.
Any questions regarding Demurrage and Detention practices may be addressed to:

• Detention/Rail/Inland Port Demurrage: perdiem@us.zim.com
• Export Terminal Demurrage: us.vcl@zim.com
• Import Terminal Demurrage: us.demurrage.imp@zim.com
  
  

Demurrage and Detention Rules

ZIM Demurrage and Detention rules, including definitions and assessment policies are published at boterates.com

NOTE: Access to ZIM’s Tariff requires entry of:

• USER ID: ZfreA6
• PASSCODE: Access16!

Upon entry to the BoteRates WebSite, please navigate to the applicable Tariff Page and search of Demurrage or Detention rules and / or charges, as appropriate.

NOTE: Demurrage and Detention charges are assessed based upon container movement or interchange, after application of relevant Free Time. As a general matter, ZIM suspends such charges in circumstances where interchange – in or out – is precluded by circumstances beyond the reasonable control of the Merchant.

Demurrage and Detention Calculator

You may obtain an estimate of Tariff-based Demurrage or Detention charges at any U.S. port/terminal by navigating our calculator page.

Tariff 

To be clear, the calculator is an estimate only; exact calculation of demurrage charges may require reference to the specific Tariff quotation or Service Contract applicable to your planned consignment

Disputes

The process for inquiring about, or registering a Complaint or Dispute related to Freight charges, application of Free Time, or assessment of Demurrage and /or Detention charges, including a checklist of documents and information required to process such disputes and the address for filing same may be found here.