"Service plays a huge part – a bigger part than the rates. It really does, and always will." – Bjorn Vang Jensen, VP Global Logistics, Electrolux
ZIM presents unique, customized services adapted to the needs of each individual customer and shipment.
As one of the world's largest and most well-known home appliance brands, Electrolux understands the importance of customer satisfaction. ZIM works closely with Electrolux to ensure that its large shipments always arrive safely, in excellent shelf-ready condition. What makes the difference is ZIM's customer-oriented approach. As Bjorn says:
"Electrolux enjoys a very high level of service, a very high level of attention from ZIM, which is why we return the favor… One of the strengths you have as a smaller, independent player, is that you have this ability to make your own decisions around how you want to service your customer and quite frankly, we value that a lot."
ZIM presents unique, customized services adapted to the needs of each individual customer and shipment. Our position as an independent global niche carrier gives us the flexibility and agility that companies like Electrolux value so highly.
"ZIM is a carrier that is always going to be high on our list. What matters to me is that you are who you are and that you continue to be who you are, because that works for us, obviously."
Our position as an independent global niche carrier gives us the flexibility and agility that companies like Electrolux value so highly.
"We are worried about the industry consolidation… we're worried about the lack of choice that we may be faced with as BCOs in the future. You will always remain or represent for us one of those options that we actually are going to have of the big boys, and if you can combine that with the level of customer service that at least you've offered Electrolux, then… we look forward to working with you for a long time to come."
While the industry moves towards larger, global alliances, ZIM always keeps its focus on the small details within the bigger picture, where customer service comes first.
"My expectations of ZIM is that you continue to do exactly what you've always been doing for us, which is to be open, fair, honest, also demanding of us, and most of all, that you continue to display that flexibility, not just in rates, but in customer service that we know ZIM for."