常见问题解答
如果由于航道支线/连接船舶的时间表还未最终给出，从而无法确定您货物的预估抵达时间（ETA），那么系统将会显示“预估抵达最终目的地时间– 尚不确定”的信息。如需了解详细信息，请直接联系您所在当地的以星代理商。
只有在船舶离开港口后，我们才对跟踪系统进行更新。请参阅计划安排页面，查找船舶的预期出发日期。
您可以利用屏幕左下角的“查找货运”工具随时跟踪自己的货运。只需要输入您的订舱号、提单（B/L）号或集装箱号，您可以从以星已发送给您的文件中找到这些号码。输入每个号码时不要留空格。
集装箱号由4个字母和7位数字组成。
例如：ZIMU1234567
提单（B/L）号由7个字母和后面跟着的几位数字组成。
例如：ZIMUHFA12345
We are doing our best in order to process the information and send a verified draft of the BL according to your Shipping Instructions within 6 hours, provided that all accurate, mandatory information was submitted by customer.
For BL amendment please send your request to our documentation team via dedicated email specified on the contacts page for each country.
If you have any further inquiries, our booking team will be happy to support you.
遍布全球的以星团队在运输诸多种危险或敏感货物方面经验丰富，我们确保完全符合国际安全标准。也就是说，鉴于法律、环境或道德上的原因，有些货物我们不能承运。对于那些不确定的货物类别，请联系我们以获取更详细信息。
以星提供专家运输定制解决方案，以适应各种稀有或珍贵货物的运输，确保做到让您完全放心。请联系您所在当地的以星代理商以获取更多信息。
冷藏集装箱的温度可以通过以星创新的ZIMonitor系统实时监控。ZIMonitor可就温度波动、断电以及未授权的开门提供即时警报，从而使我们的现场团队能够尽快解决所出现的问题。
以星致力于保护清洁海洋，我们采用生态友好政策，以最大限度地降低每次航运对环境的影响。我们的ECOData排放计算器是一种快速简单方法，让您了解自己特定货运的预估碳排放量。我们按照公认的清洁运输工作组（Clean Cargo Working Group）方法提供所有数据。
货物在运输过程中被丢失或损坏，这种情况很少见，但是如果发生，请立即通知您所在当地的以星代理商。在获得事先书面通知后，以星可能会要求您提供支持索赔的相关文件，还可能会安排独立的调查人员针对您的货物进行检查，以确定损坏的程度。请注意，有关此类事宜如果未能及时通知以星，可能会对您在遇到这些情况时的权利产生不利影响。
请使用我们的E-Container在线工具，查找距离您最近的空集装箱交付地点。只需要输入集装箱号，您便可获得所有必要信息。
如果您找不到自己所需要的信息，请随时联系我们。我们将很乐意协助您，并为您解决任何问题。
For more information regarding deadlines for SI please kindly enter our website under local schedule.
In majority of our countries you can submit the booking request via our platform eZIM. If you are a new user and would like to register to eZIM, click here for registration. If you are already registered to eZIM, you may go directly to eZIM login page.
You can submit your Booking request by using one of the available portals, we are working with all of them: INTTRA, GTNEXUS, CargoSmart, ENP and Logwing.
Please register or log in on portals to submit your booking request.
For more information regarding CY cut-off please open Schedules menu on ZIM website, and go to country schedules (available for most countries).
Our booking team will be happy to support you with all your booking inquiries.
We are doing our best to process your Booking request and send a booking confirmation as soon as possible. Please note that confirming Dangerous Cargo bookings takes longer, since we must receive approvals from relevant parties in order to ensure the safety of your shipment as well as the vessel and crew.
The DGD is a document that you need to fill in to certify that the dangerous goods being transported have been packaged, labeled, and declared in accordance with the standard international shipping regulations and any other laws, rules or regulations which may be applicable during their transport.
Once filled in, you need to sign and stamp both sides of the document, then send the scanned copy to our booking desk.
For more information regarding deadline for submission of final DGD, please open Schedules menu on ZIM website, and go to country schedules (available for most countries).
Please make sure to submit the Dangerous Cargo Declaration on time. Without DGD your container will not be loaded!
If you have any further inquiries, our booking team will be happy to support you.
