The second update on the outbreak of Novel Coronavirus for North and South China
Dear Valued Customers,
We would like to provide you our latest update on the outbreak of Novel Coronavirus in the Hubei province and any impact on ZIM’s operations in China.
ZIM management team is closely monitoring the situation as part of our strong commitment to ensure the safety of our employees while working towards mitigating of any possible impact on our customers’ operations.
Our Customer Service teams will be providing phone and email service on a reduced scale either onsite or via remote access during the week of Feb. 10th – 14th.
Below are the working hours of our China offices:
South China Headquarters and Shenzhen office (also serving customers in Hong Kong, Guangzhou, Xiamen and Pearl River Delta locations): Will be closed until further notice due to closure of their office building. Our Customer Service Team will be available at your service via emails only.
North China Headquarters and Shanghai, Qingdao and Tianjin offices: From Monday to Friday between 10:00 - 12:00 and 13:30-18:30 (adjusted during the period)
Dalian office: From Monday to Friday between 9:00 - 12:00 and 13:30 -17:30
Nanjing office: From Monday to Friday between 8:00 - 12:00 and 13:30 - 16:30 (adjusted during the period)
Ningbo office: Will be closed until further notice due to closure of their office building. Our Customer Service Team will be available at your service via emails only.
We will continue to monitor the situation closely across all ZIM offices in China and will keep you updated on any further development.
We thank you for your understanding and continued support.
ZIM Customer Service
*Arrival times may be subject to changes and cannot be guaranteed by the carrier, as also indicated in the Bill of lading Terms and Conditions.