The second update on the outbreak of Novel Coronavirus in Philippines.
Dear Valued Customers,
We would like to provide you our latest update on the outbreak of Novel Coronavirus in the Philippines.
According to the Local government instructions issued March 17th, 2020, all movement shall be limited to necessities and mass public transportations are suspended.
Our Teams continue to provide phone and email service via remote support, even though ZIM’s representative office is closed for healthy and safety reasons, nevertheless we are doing all the efforts in order to maintain regular service level for supporting our customers business.
We will continue to monitor the situation closely and will keep you updated on any further development.
For customer queries, please approach the relevant Account Managers or our Customer Service Team.
We thank you for your understanding and continued support.
ZIM Customer Service
*Arrival times may be subject to changes and cannot be guaranteed by the carrier, as also indicated in the Bill of lading Terms and Conditions.