Update on the outbreak of Coronavirus in France.
Dear Valued Customers,
We would like to provide you our latest update on the outbreak of Coronavirus in France.
ZIM Management Team is closely monitoring the situation as part of our strong commitment to ensure the safety of our employees, while working towards mitigating any possible impact on our customers’ operations.
According to the Local Government instruction ZIM Offices are closed. Our Teams in Marseille and Le Havre continue to provide phone and email service via remote support, which is why phone responsiveness may be impacted.
Our efforts aim at maintaining our regular service levels in supporting our customers business.
In order to allow us to work most effectively, we ask for your support in addressing your inquiries via E-mail for any non-critical matter.
We kindly ask you to send your inquiries to following addresses:
Booking Team Marseille : EXP@ZIM-MRS.ZIM.COM
Booking Team Le Havre : EXP-ZIM-LEH@il.zim.com
Documentation Team: EXP@ZIM-MRS.ZIM.COM
Import Team: IMP@ZIM-MRS.ZIM.COM or IMP@ZIM-LEH.ZIM.COM
We will continue to monitor the situation closely and will keep you updated on any further development.
For customer queries, please approach the relevant Account Managers or our Customer Service Team.
We thank you for your understanding and continued support.
ZIM Customer Service
*Arrival times may be subject to changes and cannot be guaranteed by the carrier, as also indicated in the Bill of lading Terms and Conditions.