eZIM FAQ
What is eZIM?
eZIM is ZIM’s E-Commerce platform, where Customers can place their Bookings and upload their Shipping Instructions. Using eZIM, Customers can easily submit and manage their orders with ZIM.
Can I use the same login details as myZIM?
eZIM is an independent platform that will require you to register for it separately, with its own username and password
What does the registration process to eZIM include?
The Customer need to provide their contact details, the company’s name and address, and VAT Registration number, or Tax ID in specific countries.
Check out this short introductory movie for the registration process.
Why can’t I log into to eZIM?
If you are unable to log in, your registration may still be pending confirmation by your ZIM agency. If ZIM requires more information from you to complete your registration, we will contact you as soon as possible.
What is the personal data privacy policy (GDPR)?
Under GDPR legislation, ZIM is not the owner of your Customers' Personally Identifiable Information (PII). This means that only an authorized Customer representative can instruct the ZIM team to process a GDPR Request.
What services are available on eZIM?
We offer submission of eBookings, eShipping Instructions, managing your contact list and more!
Which Origins and Destinations are offered?
Assuming you were approved to register, your country’s origins are available.
All destinations, supported by ZIM, as listed on the ZIM website, are supported.
What types of containers are offered on eZIM?
Currently containers include 20’ standard, 40’ standard, 40’ high cube, 20’ reefers, and 40’ reefers.
How early or late, before estimated departure date, can I book my cargo?
You can book as early as 4 weeks before the expected vessel departure. The latest you can book is up to 1 day prior to expected vessel departure.
Do I have to provide my Contract or Quote Number?
Yes. It is mandatory for you to include the Contract or Quote number when the Booking is created, and Shipping instructions are sent.
Do I have to provide the H.S. Code and Commodity Description?
Yes. eZIM includes a Commodity Code / Description lookup to easily help you find the required commodities for error-free submission.
The commodity information is mandatory for the Shipping Instructions and Bookings to US destinations.
Is there a limit as to how many containers I can book at one time?
Yes. You are limited to 99 containers per booking.
I already have agreed credit terms with ZIM. Will these terms be honored in eZIM?
Yes. Agreed credit terms will apply to your orders through eZIM.
How long will it take to receive a Booking Confirmation?
Once you place an order, you should receive the Booking Confirmation within 2 hours, or less, during standard working hours (08:00-18:00).
The confirmation will include your booking number and equipment pick-up locations. We will ensure that the goods are shipped at the port of loading.
What happens when there are Booking amendments?
Booking amendments, including adding or removing the number of containers, adding or removing container types, change of destination, are handled only via email and not through the eZIM platform.
Can I add special requirements for the ZIM agent in my Bookings?
Yes, there is feature called “Notes”. In fact, Customers must use notes for Pick and Return of Container(s) and anything else that is important to state, such as Free time for Demurrage, other references, etc.
What happens if I need to cancel my Booking?
This should be handled by sending an email to the Booking Office. You will receive a written Booking Cancellation form via email.
Can I submit and view my Shipping Instructions?
Yes. you can submit your Shipping Instructions, and view them at any time in the system.
Check out this short movie for the Shipping Instructions process.
What if I need additional help?
You can always communicate with one of our customer advisors using the live chat button on the bottom of the application during standard working hours (08:00-18:00).
Does the system show progress of my shipment?
Yes, you can follow the journey of your shipment and key events are presented on your dashboard.
You will also be notified regarding the progress via email notifications.