常問問題
如果由於支線駁船/接駁船的日程尚未最後確定而無法確認您貨件的ETA，則會出現“預計到達最終目的地時間 - 尚未提供”資訊。有關詳細資訊，請直接聯繫當地的ZIM代理商。
跟蹤系統僅在船舶離開港口時更新。請參閱船期表頁面，查找船舶的預計出發日期。
您可以隨時使用螢幕左下角的查找貨件工具跟蹤您的貨件。直接輸入您從ZIM收到的文檔中查到的定單，提單(B/L)或集裝箱編號。請確保輸入的每個數字不帶空格。
集裝箱編號由4個字母和7位數組成。
例子：ZIMU1234567
B/L編號由後跟幾位數字的7個字母組成。
例子：ZIMUHFA12345
We are doing our best in order to process the information and send a verified draft of the BL according to your Shipping Instructions within 6 hours, provided that all accurate, mandatory information was submitted by customer.
For BL amendment please send your request to our documentation team via dedicated email specified on the contacts page for each country.
If you have any further inquiries, our booking team will be happy to support you.
世界各地的ZIM團隊在運送各類危險貨件或敏感貨件方面經驗豐富，我們確保完全遵守國際安全標準。簡而言之，根據法律理據，環境或道德依據，我們不接受某些發貨。有關有爭議類別的詳細資訊，請聯繫我們。
為適應各種稀有貨件和珍貴貨件，ZIM提供客制化專業運輸解決方案，確保您安心無憂。請聯繫您當地的ZIM代理商獲取詳細資訊。
冷藏集裝箱的溫度可以利用ZIM的創新性ZIMonitor系統進行即時監控。ZIMonitor提供關於溫度波動以及斷電和非法開門的即時警報，這樣，我們的現場團隊可以儘快解決問題。
ZIM竭力保持海洋清潔，採取環保政策，儘量減少每次航行的環境影響。我們的ECOData排放計算器是快捷查找特定貨件的碳排放量的一種方式。所有數據均按照認可的清潔貨件工作組方法提供。
貨件在運輸中損壞或丟失罕有發生，若有立即通知您當地的ZIM代理商。事先書面通知後，ZIM可能會要求您提供支持索賠的檔，並安排獨立驗船師檢查貨物確定損壞程度。請注意，延遲通知ZIM此類事宜可能會對您有關權利產生不利影響。
使用我們的E-Container 線上工具查找最近的交貨地點。只需輸入集裝箱號碼，就能獲得所有必要詳細資訊。
如果找不到所需資訊，請隨時聯繫我們。我們很樂意協助您解決任何問題。
For more information regarding deadlines for SI please kindly enter our website under local schedule.
In majority of our countries you can submit the booking request via our platform eZIM. If you are a new user and would like to register to eZIM, click here for registration. If you are already registered to eZIM, you may go directly to eZIM login page.
You can submit your Booking request by using one of the available portals, we are working with all of them: INTTRA, GTNEXUS, CargoSmart, ENP and Logwing.
Please register or log in on portals to submit your booking request.
For more information regarding CY cut-off please open Schedules menu on ZIM website, and go to country schedules (available for most countries).
Our booking team will be happy to support you with all your booking inquiries.
We are doing our best to process your Booking request and send a booking confirmation as soon as possible. Please note that confirming Dangerous Cargo bookings takes longer, since we must receive approvals from relevant parties in order to ensure the safety of your shipment as well as the vessel and crew.
The DGD is a document that you need to fill in to certify that the dangerous goods being transported have been packaged, labeled, and declared in accordance with the standard international shipping regulations and any other laws, rules or regulations which may be applicable during their transport.
Once filled in, you need to sign and stamp both sides of the document, then send the scanned copy to our booking desk.
For more information regarding deadline for submission of final DGD, please open Schedules menu on ZIM website, and go to country schedules (available for most countries).
Please make sure to submit the Dangerous Cargo Declaration on time. Without DGD your container will not be loaded!
If you have any further inquiries, our booking team will be happy to support you.
