Customer Advisory - INTTRA Connection
Dear ZIM Customer,
We would like to inform you that as of August 5th, 2020 04:52 AM GMT, INTTRA is experiencing connectivity issues which were caused by weather conditions in the area where the INTTRA servers are located.
As a result, all transactions which were submitted via the INTTRA portal (www.ship.inttra.com) has not been transferred to ZIM automatically.
In order to continue supporting your business, and until INTTRA can overcome the connectivity issue, we recommend you re-submit your Booking and Shipping Instructions using our eZIM platform.
Another alternative is to send your Bookings directly to our Booking Team email address (add the country booking team email address), as well as your Shipping Instructions directly to our Documentation Team (add the country Doc. team email address).
Your VGM details can be submitted through ZIM.com using our VGM form.
We have been assured by INTTRA that they are doing their utmost to resolve these issues as soon as possible.
We regret any inconvenience caused by the situation and thank you for your patience.
Our Customer Service team are at your disposal for any inquiry, and we will keep you updated regarding future developments.
ZIM Customer Service
*Arrival times may be subject to changes and cannot be guaranteed by the carrier, as also indicated in the Bill of lading Terms and Conditions.