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Frequently Asked Questions: API Integration

ZIM Integrated Shipping Services APIs allow customers and partners to connect their internal systems directly with ZIM digital services. APIs enable real-time data exchange and automation for shipping-related processes.

To begin the integration process, you will need to register for API access and submit your integration requirements. 
You can review the available API resources and guides on the API Guide

Current and prospective ZIM Integrated Shipping Services customers, partners, and approved third-party providers may request API access, subject to review and approval.

Organizations must apply for API access and obtain an API token through the registration process before using the APIs (ZIM's API terms and conditions).

The API authentication process relies on the OAuth 2.0 standard with “Client Credentials” flow (more information about the OAuth 2.0 protocol.

Please find further details in our API Guide

Depending on the APIs enabled for your organization, you may be able to (for example):

  • Retrieve sailing schedules
  • Track shipment milestones

Available services may vary based on customer eligibility and business requirements.

APIs are designed to support near real-time communication between systems, helping customers automate processes and receive up-to-date shipment information.

Yes. Customers typically receive access to a testing or sandbox environment before moving to production. This allows validation of connectivity, message formats, and business workflows.

No, but it is recommended that all integrations will successfully complete testing before production access is approved to ensure stability, security, and data accuracy.

Yes. API documentation, implementation guidelines, and technical specifications are available through the ZIM API Guide and during the onboarding process.

Yes. API usage may be subject to call limits or rate limits to ensure service stability and performance. These limits may vary depending on the approved integration scope.

Yes. Customers may work with approved third-party integration providers or technology partners, subject to technical compatibility and authorization requirements.

Customers are responsible for protecting API credentials, maintaining secure infrastructure, and preventing unauthorized access to their systems and integrations. 

Yes. API access or tokens may be suspended or revoked in cases of security concerns, misuse, expired agreements, or violations of the API terms of use. 

ZIM Public APIs are free of charge to use, under the terms and conditions

Yes. Many customers use both APIs and EDI integrations depending on their operational and technical requirements. APIs are often preferred for real-time interactions, while EDI may support structured batch processes.

For the best onboarding experience, we recommend involving:

  • IT or integration teams
  • ERP/TMS administrators
  • Operational business users
  • Third-party integration providers (if applicable)

Yes. Ongoing support may be available for troubleshooting, maintenance, and future integration enhancements. use ZIM API Support page to reach out to support

Additional technical information, onboarding details, and API documentation can be found in the ZIM API Guide and on the ZIM API Support page
ZIM API Guide - Microsoft Azure API Management - developer portal
Discover APIs, learn how to use them, try them out interactively, and sign up to acquire keys.

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Frequently Asked Questions: API Integration