SSS (Sık Sorulan Sorular)
The "Estimated arrival at final destination – not yet available" message will appear if your shipment's ETA cannot be confirmed due to the schedules of feeder / connecting vessels not having been finalized. For details, please contact your local ZIM agent directly.
The tracking system is only updated once the vessel leaves port. If you have the vessel name, you can check the vessel schedule to find the vessel's expected departure date.
You can track your shipment at any time using the Find Shipment tool on the bottom left of your screen. Simply enter your booking, bill of lading (B/L), or container number, which you can find in the documentation you have already received from ZIM. Make sure you enter each number without spaces.
A container number consists of 4 letters and 7 digits.
A B/L number consists of 7 letters followed by several digits.
We are doing our best in order to process the information and send a verified draft of the BL according to your Shipping Instructions within 6 hours, provided that all accurate, mandatory information was submitted by customer.
ZIM teams worldwide are highly experienced in shipping many types of hazardous or sensitive cargo, and we ensure total compliance with international safety standards. That said, there are some consignments we cannot carry on legal, environmental, or ethical grounds. Contact us for further details on problematic categories.
ZIM provides specialist transportation solutions customized to suit all kinds of rare and precious cargoes, ensuring you benefit from complete peace of mind. Please contact your local ZIM agent for more information.
The temperature of reefer containers can be monitored in real time via ZIM's innovative ZIMonitor system. ZIMonitor provides immediate alerts regarding temperature fluctuations, as well as power outages and unauthorized door openings, so our on-site teams can tackle the issue as quickly as possible.
ZIM is committed to protecting clean seas and adopting eco-friendly policies to minimize the environmental impact of each voyage. Our ECOData Emissions Calculator is a quick and simple way for you to find the estimated carbon emissions for your specific shipment. All data is provided in accordance with recognized Clean Cargo Working Group methodologies.
Our top priority at ZIM is to provide you with an excellent service experience.
As part of our continuous efforts to improve our Customer Service, we have prepared this guide to assist you in case of cargo damage.
Steps which you should take:
1. Contact your local ZIM Customer Service Department.
You should provide as many details as possible, including the following:
- Bill of Lading and container numbers, as well as a description of your cargo
- Information about the cargo damage / loss
- Approximate value of damage/loss
Please note that you should notify us as soon as possible: late notification also makes it difficult to assess the exact condition of the cargo on delivery.
2. If your cargo was insuranced, you should notify your cargo insurance agent company immediately. They will advise and support you how to comply with all procedures required.
3. Mitigate cargo loss: You must do your utmost to mitigate your loss. Such measures may include precautions to protect the value of sound cargo by segregating the damaged cargo.
4. Should you already have a quantified claim, you should submit the claim.
Your formal claim must be submitted via email to your ZIM local Customer Service Department, on your company letterhead. You must include an itemized claim statement with the calculation of the specific value of cargo damage or loss. It should also include the following documents or items listed below.
- Copy of Bill of Lading
- Supplier’s commercial invoice
- Packing list
- Survey report with original photographs
- Claim amount breakdown
Depending on the nature of your claim, we may request additional information, such as:
- Salvage receipt or destruction certificate
- Temperature records (if applicable)
- Delivery receipt
- Equipment interchange receipts
- Export/import declaration
Use our eContainer online tool to find your closest delivery location. Simply enter the container number and you will be provided with all the necessary details.
If you can't find the information you need, don't hesitate to contact us with your questions. We will be happy to assist you and resolve any issues. Open the "Contact Us" menu, and contact us in your preferred channel.
For more information regarding deadlines for SI please kindly enter our website under local schedule.
In majority of our countries you can submit the booking request via our platform eZIM. If you are a new user and would like to register to eZIM, click here for registration. If you are already registered to eZIM, you may go directly to eZIM login page.
Please register or log in on portals to submit your booking request.
For more information regarding CY cut-off please open Schedules menu on ZIM website, and go to country schedules (available for most countries).
Our booking team will be happy to support you with all your booking inquiries.
We are doing our best to process your Booking request and send a booking confirmation as soon as possible. Please note that confirming Dangerous Cargo bookings takes longer, since we must receive approvals from relevant parties in order to ensure the safety of your shipment as well as the vessel and crew.
The DGD is a document that you need to fill in to certify that the dangerous goods being transported have been packaged, labeled, and declared in accordance with the standard international shipping regulations and any other laws, rules or regulations which may be applicable during their transport.
Once filled in, you need to sign and stamp both sides of the document, then send the scanned copy to our booking desk.
For more information regarding deadline for submission of final DGD, please open Schedules menu on ZIM website, and go to country schedules (available for most countries).
Please make sure to submit the Dangerous Cargo Declaration on time. Without DGD your container will not be loaded!
If you have any further inquiries, our booking team will be happy to support you.