eZ Quote FAQ
What is the eZ Quote service?
eZ Quote is a dedicated platform for Spot Quotes which allows our customers to Quote and Book with ZIM. eZ Quote is very easy to use: Checking rates and placing bookings with just a few clicks. With eZ Quote, Customers will receive a booked slot and container loading guarantee, as well as a fixed price. Join eZ Quote now: www.ezquote.zim.com.
Do I need to register in order to use eZ Quote?
Yes, a simple registration is required in order to give you instant access to eZ Quote. We invite you to register now: www.ezquote.zim.com.
Check out this short introductory movie for the registration process.
Do I need to register to eZ Quote if I am already registered at eZIM or myZIM?
eZ Quote is a dedicated platform for Spot Quotes only. In order to use eZ Quote, you will need a separate registration process. The registration process is simple and user-friendly. We invite you to register now: www.ezquote.zim.com.
Check out this short introductory movie for the registration process.
Which container types are supported by eZ Quote?
The container types which are supported by eZ Quote are: Dry Van 20’ and 40’containers.
Which inland transport modes are available on eZ Quote?
At this stage the inland transport modes available on eZ Quote are via rail ramps and to certain US delivery locations only.
In which countries is eZ Quote available?
Currently, eZ Quote is available From/To selected ports in China, Korea, India, Vietnam, Thailand and USA only.
The eZ Quote platform will be gradually made available to additional countries, in due course.
How will the fixed price in eZ Quote platform will affect my Quote?
In the eZ Quote platform, only valid prices are presented. These rates are not subject to change after the Booking Confirmation has been received. For bookings with inland transportation, the basic inland rate may be subject to additional charges.
Information about rates can be found in the eZ Quote Terms and Conditions.
How will the loading guarantee in the eZ Quote platform affect my Quote?
As part of our Loading guarantee commitment, we provide the containers and a guaranteed slot for a period of three (3) days before or after the estimated time of departure (ETD), as indicated in your Booking Confirmation (provided that the Customer complies with the conditions stated in the eZ Quote Terms and Conditions.
For Bookings which include inland transportation, the guarantee depends on timely loading at the first ocean port.
What is the compensation fee process and what does the Compensation Fee cover?
In case we are unable to comply with the Booking Confirmation specifics, provided such non-compliance is not on account of any fault of the Client, the option to apply for a Compensation Fee is available.
When is a penalty fee applied and which circumstances does it cover?
A penalty will be applied in cases of a booking modification/amendment (for any reason), booking cancellation (in whole or in part) or on account of a ‘no-show’ by the Customer. A booking amendment is considered a change to transport plan such as (without limitation): a change of destination, vessel and voyage, container type, and/or number of booked containers, after the eZ Quote Booking Request has been submitted to the Carrier.
Additional information may be found in the eZ Quote Terms and Conditions.
What is a free time, Demurrage and Detention (D&D) offer for a Quotation through eZ Quote?
In eZ Quote, there is a standard free time offer, which differs between the various markets. Rates can be found at demurrage & detention tariff and USA Demurrages.
How can I keep track of my eZ Quote Bookings?
When you book in eZ Quote, you will receive an email with the Booking Confirmation. You can track and trace your Booking during the shipping process in both ZIM.com and myZIM. ZIM provides you with a full overview of your shipment from the Booking until arrival at its destination.