Customer advisory regarding the war situation in Israel
ZIM continues to operate and accept bookings to and from Israel; implementing new war risk premium charge, at cost, on relevant cargo.
Dear Valued Customer,
First and foremost, our thoughts are with the victims of the horrific and tragic events taking place in Israel, and we stand in support of our employees, their families, and affected communities. Our top priority is supporting our employees and ensuring their safety and security, while maintaining an unwavering commitment to meet the needs of our customers with an unrelenting focus on strict operational standards.
ZIM continues to operate and accept bookings to and from Israel. At this time, despite the war situation in Israel, all local ports, in Ashdod, Haifa and Eilat, are operating as usual.
Service interruptions may occur, on short notice, as a result of safety guidelines dictated by the Israeli the authorities, at which time we will provide additional updates.
As of this morning, in light of the war situation, insurers have imposed an additional insurance premium of war risk on all vessels calling Israeli ports, which we are now obligated to pay to maintain service to and from Israel. As such, effective immediately, ZIM will charge the war risk premium, at cost, on relevant cargo.
ZIM is fully committed to ensuring consistent and reliable service to and from Israel, while taking all necessary measures to meet all our customers’ needs in these challenging times.
We will keep you updated on future developments.
For any questions or if you require assistance, please do not hesitate to reach out to your dedicated Account Owner or our dedicated Customer Service teams.
ZIM Customer Service