Personal Area FAQ
ZIM’s new Personal Area, called myZIM, was developed to increase Customer Service satisfaction. Using myZIM, Customers will have quick and easy access to their information. They can choose services they require, track their cargo, and in the future, receive notifications, according to their specific needs. In order to connect and work in myZIM, the Customer is required to complete the registration process.
Companies using myZIM will benefit from effective management of their Import/Export documentation, follow-up of their shipments 24/7, connection to their information via their mobile devices. In addition, notifications about their cargo is sent by email or SMS, according to the Customer’s specific needs and preferences. In the future, online Booking, ES/I, and digital invoice services will be available.
The first step requires the Customer’s submitter to provide the basic registration information. Then, the Customer’s authorized signatory will confirm the information, and digitally sign an approval form and a Digital Services Agreement (DSA). Once all the documentation is confirmed, the Customer’s Administrator (Admin) will receive a welcome email with details on how to log into the system.
The Customer’s submitter provides his contact details, the company’s name, CUCC and business reference(s), such as Booking number, authorized signatory details, Admin details, affiliated companies’ details (if any), and the services required by the company, such as Export, Import, Financial documentation, as well as requested notifications.
The Admin is the Customer’s main user and is responsible to manage the Customer’s users in the system, define their permissions, and have access to all of the company’s information in myZIM. Once the registration process is complete, the Admin will be the first user to log into myZIM. During the registration process, the submitter must provide the Admin’s details, including name, email address, and mobile phone number.
The Authorized Signatory is required to sign the approval form and the Digital Services Agreement (DSA). These documents are signed, digitally, through the myZIM system. According to the information provided by the Submitter, the Authorized Signatory receives an email with a link to enter the system and sign the documents.
The Confirmation letter is a document confirming the identity of the Authorized Signatory on behalf of the Customer. The Customer can use the confirmation letter provided by ZIM and enter the required information, or provide a letter from the company that includes the same details. This letter must be signed by one of the following officials of the Customer’s company: Legal Counsel, Company Secretary, General Manager, Chief Executive Officer (CEO), President, or Chief Financial Officer (CFO).
The Approval form enables the Customer to request specific services on myZIM, as well as technical details required to start using myZIM, such as details of the Admin, the authorized signatory, affiliated companies (if any), etc. The form must be signed by the Customer’s authorized signatory.
The Digital Services Agreement (DSA) is an agreement including terms and conditions applicable to all services provided via myZIM. The DSA must be signed by the Customer’s authorized signatory on the last page of the DSA document. The Customer cannot include any comments, strike-through any words, add additional information, etc. Only a DSA, containing the original text of the document and the Authorized Signatory’s signature and details, can be accepted.
The services available on myZIM include Export Documentation (My Shipments, B/L Copy, Sea Waybill, Booking Confirmation, Import Documentation (My Shipments, Arrival Notice, Delivery Order) and Finance (Copy of the Freight Invoice). More services will be added in the near future.