Powered by Our Customers Approach

If you could design a better digital shipping experience, what would it look like? What features would you drop or add? At ZIM, some of our brightest ideas are Powered by our Customers . No one knows what you need, better than you.

Now’s your chance to take an active part in our journey - Join TODAY!

Be part of a select group who will influence what ZIM’s future service experience will look like
Share your inputs on new features and services
Be the first to try them online

How does it work?

Sharing your opinions is quick and easy. Every time we work on new functionality or a new service, we’ll send you a short poll so that you’ll be able to share your thoughts.

What’s in it for you?

Being able to have a real influence on ZIM’s customer experience, while seeing your ideas come to life and used by you and your peers.

Want to become a ZIM influencer?

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ZIM collects some of your personal data strictly for the purpose of providing you with an optimal user experience and to enable us to carry out the Services you request from ZIM. We require your consent to the collection and processing of your personal data in order to carry out the services requested. Please review our Data Protection Policy and if you agree, please indicate so by clicking on "I Agree." below in order to proceed.

Digital services can transform customer experience.

At ZIM, we launched "Powered by Our Customers" as a digital experience where customers would feel actively included.

We invited our customers to provide input and preferences, which were then included into ZIM's array of digital services, such as our digital app and website features.

In a digital world, we're proud to lead the personal service revolution Powered by Our Customers!