Detention, Demurrage, and Freight Dispute Resolution Guidance
All you need to know about online disputes
If you need to open a dispute, you have two options:
1. In some countries, you can open disputes online through the online dispute tool on ZIM.com. If this service is available in your country, visit our online dispute tool on zim.com by clicking on I Need > Manage Shipments > Dispute.
2. To open a new dispute, you can select the relevant invoices on the Invoices screen and use the Open Dispute button. Alternatively, you can choose the Open Dispute option from the left menu in myZIM Finance.
Yes, you can easily check the status of your open disputes. If a dispute is in progress, its status will be displayed in the details of each invoice. Please note that by default, only the designated payer can access this information.
You will receive a notification that the dispute has been received and an additional notification when it has started to be processed. Additionally, once a dispute is processed, a follow-up email update will be sent to you.
You will receive a notification that the dispute has been resolved. Additionally, the dispute details and status are available 24/7 on myZIM in the Dispute section.
Part of the dispute process is to issue an invoice crediting you for the amount. If you have not received the invoice, pls contact your local customer service team.
Yes, all raised disputes are available on myZIM.
Existing disputes details are updated almost instantly. New disputes will be available after initial processing by our financial teams.
