ZIM American Integrated Shipping Services LLC Detention, Demurrage and Freight Disputes

Resolution Process

What is considered a Dispute:

• Customer inquiries / complaints asserting billing errors on Freight and / or charges (Bill of Lading)
• Incorrect application of Free Time and/or rates

Please send your dispute via email to:

dispute-request.us@zim.com For Freight, Demurrage, Detention / Per Diem, Rail and Chassis disputes (outside of the Port); or us.demurrage.imp@zim.com for Demurrage (in the Port).

Information required to process disputes:

• The attached Customer Dispute Checklist identifies all documents and information required to process your dispute.
• All disputes request should be submitted with completed dispute checklist; otherwise no action will be taken until required information is provided.

Please note that all Freight, Detention and Demurrage disputes must be submitted within the dispute period in accordance to ZIM’s published tariff.

On the Tariff: (14 calendar days from invoice receipt date).