The "Estimated arrival at final destination – not yet available" message will appear if your shipment's ETA cannot be confirmed due to the schedules of feeder / connecting vessels not having been finalized. For details, please contact your local ZIM agent directly.
The tracking system is only updated once the vessel leaves port. If you have the vessel name, you can check the vessel schedule to find the vessel's expected departure date.
You can track your shipment at any time using the Find Shipment tool on the bottom left of your screen. Simply enter your booking, bill of lading (B/L), or container number, which you can find in the documentation you have already received from ZIM. Make sure you enter each number without spaces.
A container number consists of 4 letters and 7 digits.
A B/L number consists of 7 letters followed by several digits.
ZIM teams worldwide are highly experienced in shipping many types of hazardous or sensitive cargo, and we ensure total compliance with international safety standards. That said, there are some consignments we cannot carry on legal, environmental, or ethical grounds. Contact us for further details on problematic categories.
ZIM provides specialist transportation solutions customized to suit all kinds of rare and precious cargoes, ensuring you benefit from complete peace of mind. Please contact your local ZIM agent for more information.
The temperature of reefer containers can be monitored in real time via ZIM's innovative ZIMonitor system. ZIMonitor provides immediate alerts regarding temperature fluctuations, as well as power outages and unauthorized door openings, so our on-site teams can tackle the issue as quickly as possible.
ZIM is committed to protecting clean seas and adopting eco-friendly policies to minimize the environmental impact of each voyage. Our ECOData Emissions Calculator is a quick and simple way for you to find the estimated carbon emissions for your specific shipment. All data is provided in accordance with recognized Clean Cargo Working Group methodologies.
In the rare event that your cargo is damaged or lost in transit, please notify your local ZIM agent immediately. ZIM may ask you to provide documents in support of your claim, and may arrange for your cargo to be inspected by an independent surveyor to determine the extent of the damage, upon prior written notice. Please be aware that any delay in notifying ZIM regarding such matters may adversely affect your rights in these cases.
Use our eContainer online tool to find your closest delivery location. Simply enter the container number and you will be provided with all the necessary details.
If you can't find the information you need, don't hesitate to contact us with your questions. We will be happy to assist you and resolve any issues. Open the "Contact Us" menu, and contact us in your preferred channel.